Refund policy

RETURN AND REFUND POLICY

Made-to-Order Products

Each ITTS Network product is produced specifically after an order is placed. Because our products are made to order, we generally cannot accept returns or exchanges for:

• Ordering the wrong size or color
• Changes of mind or buyer’s remorse
• Accidental orders
• Preference regarding fit, style, or design

Please review the product description and size chart carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery. We will review the issue and, when approved, provide a replacement or refund at no additional cost.

Email info@ittsnetwork.com and include:

• Your order number
• A description of the problem
• Clear photographs showing the item and issue
• A photograph or video showing all affected products if multiple items have the same issue

You do not need to return a damaged or defective item unless we specifically instruct you to do so.

Incorrect Addresses and Failed Delivery

Customers are responsible for providing a complete and accurate delivery address. Additional charges may apply if an order must be reproduced or reshipped because an incorrect or incomplete address was provided or the delivery was not collected.

Order Changes and Cancellations

Orders may enter production shortly after they are submitted. Changes and cancellations are not guaranteed once production has begun. Contact us immediately at info@ittsnetwork.com if you need assistance.

Refunds

Approved refunds are issued to the original payment method. Your bank or payment provider may require additional processing time before the refund appears.

This policy does not limit any rights provided to you under applicable consumer-protection laws.

Contact

For return, replacement, or refund assistance, email info@ittsnetwork.com.